Risk Calculator

LIHEAP Risk Calculator

The LIHEAP Risk Calculator reveals the hidden financial cost of under-enrollment in assistance programs—before it results in unpaid bills, disconnections, or costly write-offs. We’ve filled in national benchmarks and observed trends to give you a head start, but your local data is key to uncovering the true risk in your service territory.

Use this tool to prioritize outreach to high-risk customers, prevent avoidable shutoffs, and keep more customers successfully enrolled and on track. 

White Paper

Mapping Opportunity: Leveraging Geographic Insights to Enhance Outreach Strategy

This white paper explores how location-based insights can transform outreach planning, uncover underserved communities, and accelerate program/product success. Learn how forward-thinking organizations are using Service Territory Reports to optimize resource allocation, target high-opportunity zones, and align engagement strategies with real-world community needs. Download our white paper on leveraging location-based data for smarter, more equitable engagement.

White Paper

Predicting and Preventing First-Time Delinquency with Data and Digital Engagement

Delinquency is rising across utilities, especially among first-time late payers who were previously reliable. These customers often go unnoticed by legacy systems until it’s too late. With BlastPoint’s Customer Intelligence Platform, utilities can predict emerging risk and engage early through AI-powered insights and personalized digital outreach, helping lower delinquency, recover revenue, and strengthen customer relationships. Download the white paper today and learn how you can reduce first-time late payments before they happen!

Case Study

Boost Low-Income Engagement with AI-Driven Customer Intelligence

Duquesne Light Co. increased engagement with customer assistance programs up to 670% over industry benchmarks using BlastPoint's data-driven customer insights! Download the case study to find out how DLC utilized BlastPoint's customer intelligence to increase engagement with digital customer assistance content. Download to find out how DLC utilized BlastPoint's customer intelligence to increase engagement with digital customer assistance content.

Case Study

Support LMI Customers Through Impactful Payment Assistance Campaigns

A major Southeast utility serving 500,000+ customers used BlastPoint’s segmentation tools to launch a targeted email campaign. In just 2 weeks, over 25% of low-to-moderate income customers engaged with personalized messages about payment assistance programs. Download the Case Study to see how data-driven outreach made an immediate impact.