Actionable Insights in a Time of LIHEAP Uncertainty

The Low Income Home Energy Assistance Program (LIHEAP) has long served as a critical safety net for millions of households. But today, that safety net is fraying. Federal budget proposals and administrative changes threaten to reduce or even eliminate funding for LIHEAP, placing vulnerable customers—and utility operations—at serious risk.

Without adequate support, utilities may face spikes in delinquencies, disconnections, and call volume, along with increased strain on local nonprofits and social service agencies. As traditional assistance programs come under pressure, utilities must act now to proactively identify and support at-risk customers, justify funding through credible data, and ensure that internal teams are aligned and ready.

This white paper equips utility leaders, outreach managers, and government affairs teams with actionable insights and field-tested strategies to navigate the LIHEAP crisis with confidence. You’ll learn how to leverage your internal data, segment your customer base, and communicate impact in ways that drive results, whether you're making a case to policymakers, launching a new outreach campaign, or preparing for contingency scenarios.

Download our in-depth white paper to learn how utility leaders are using data-driven strategies to mitigate risk, advocate effectively, and support low-income customers when it matters most.

Key Highlights