See how your utility compares on email, web accounts, e-bill, auto-pay, budget billing, and assistance programs

Utilities are under pressure to do more with less—support vulnerable customers, reduce arrears, and modernize the customer experience. But without clear benchmarks, it’s hard to know where you stand or where to focus next.

BlastPoint’s 2025 Utility Customer Engagement Benchmark Report uses real-world data from utilities across the country to reveal how peers are performing on:

• Email on file

• Web account adoption

• E-bill enrollment

• Auto-pay participation

• Budget billing

• Assistance program engagement

Download this report to use as your roadmap for smarter, data-driven engagement.

What you'll learn