AI-Powered Strategies for Reducing Call Center Volume at DTE Energy
Transforming call centers with AI-driven insights and self-service solutions.
In this on-demand webinar, join John McGonagle, Senior Strategist, Customer Service at DTE Energyand Tomer Borenstein, BlastPoint’s CTO & Co-Founder, as they share exclusive insights on leveraging AI-driven strategies to reduce call center volume. Learn firsthand how DTE Energy is utilizing predictive analytics and customer segmentation to guide customers toward self-service channels and optimize call center operations.
This webinar is designed for customer service leaders, AI strategists, and utility industry professionals looking to enhance customer engagement and operational efficiency through data-driven decision-making.
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In this webinar, you'll discover:
How DTE Energy is leveraging AI models to analyze call center volume and identify high-propensity callers
The role of propensity scores and customer segmentation in reducing call center dependency
Real-world applications of AI-driven insights to create targeted self-service campaigns
How DTE Energy is using the Call Center Reduction Placemat to shape outreach strategies
Key customer behavior trends and their impact on self-service adoption
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Meet the Experts Behind Data-Driven Call Center Call Reduction
