From Arrears to Assistance
A Utility Playbook for Vulnerable Customers
From Arrears to Assistance
A Utility Playbook for Vulnerable Customers
Hosted by BlastPoint + SingleStop
Your collections team has a household flagged for a disconnection notice. Your energy assistance team has money sitting unspent that the same household qualifies for. The two teams have never compared lists, so nobody knows it's the same person.
The money isn't the problem. The programs exist and most of them go underspent every year. The problem is that by the time anyone can put a name to the household, the point where you could have done something about it has passed. Fewer than one in five households that qualify for federal energy assistance actually receive it.
So the question is whether finding the customers heading for arrears and getting them connected to help can run as one piece of work, instead of two jobs owned by two teams working from different lists.
BlastPoint and Single Stop will walk through how that works end to end.
Hillary Winchester from Seattle City Light will be joining us as well to talk through what this looks like from the inside.
You'll leave with a five-step playbook you can walk your team through on Monday, four things you can do this week, and a clear sense of where your own gaps are.
Your next rate case is closer than it looks.
In this roundtable, you'll discover
- Why utilities find out too late, and why the data was already there.
- How to tell which household is heading for arrears, not just which neighborhood.
- Why people who qualify for help still don't get it.
- What this looks like from inside a utility, from Seattle City Light.
- The five steps, start to finish, and who runs each one.
- How that same work becomes your rate case record.
Roundtable Details
Webinar Date: Wednesday, October 7, 2026
Webinar Topic: From Arrears to Assistance: A Utility Playbook for Vulnerable Customers
Time: 1:00 PM – 2:00 PM ET
Cost: Free. Live, interactive and conversational roundtable. A video recording will be sent after the live roundtable.
Host: Chris Medina (Go-To-Market Engineer at BlastPoint)
Panelists: Steven Williams (CEO at Single Stop), Tim Lytle (Director of Business Development at Single Stop), Hillary Winchester (Customer Experience Manager at Seattle City Light)